Privacy Policy
The privacy and security of your personal information is important to us. This privacy policy explains how and why we use your personal data, to ensure that you stay informed and can be confident about providing us with your information.
Who are we?
We are Supermax Solutions Limited, supplier of various cold applied, liquid roofing systems. In this policy, ‘we’, ‘us’ or ‘our’ means Supermax Solutions Limited.
Information we may collect from you
We may collect and process the following data about you:
Information you provide us:
We collect and use your personal data (information which identifies you, including details such as name, address, contact number or email address). We only collect the personal data we need, and we will make it clear at the point of collection why we are requesting information.
You may give us information when completing online forms (mailing list subscription, enquiry forms). Some examples of the information that we collect and how we use it include:
Website or Technical services enquires:
 You may contact us through our website enquiry form or contact our technical services helpline. Depending on the nature of your enquiry, you may be required to supply the following personal data; Name, Address, Email Address, Telephone. The information collected is only used to respond to your query or enquiry.
Information we collect about you
- When visiting our website, we may automatically collect the following information: Your name and contact details (including email address and occasionally telephone number and address).
- Technical information from your visit, including the IP address used to connect your computer/device to the internet, browser type, devise used, operating system and platform.
- Information about your visit including pages you have visited, time spent on the site and your regional location and language when visiting the site. We also collect data through Google Analytics including user demographics, user interests and visit traffic flow and analysis during a browsing session on our website.
How we use this information
We will be processing your data under the lawful bases for processing set out in Article 6 of the GDPR. In this case:
(a) Consent: the individual has given clear consent for you to process their personal data for a specific purpose.
We will use your personal data for the purposes outlined at the time you gave it to us. This may have been during the registration process for our training course, or when signing up to our mailing list.
- To provide the service, product or essential information you expect from us.
- For operational and functional purposes, including troubleshooting, data analysis, testing, improving visitor experience and research.
- To develop our site, ensuring that content is delivered in the most effective and user-friendly way for our audience and browser devices.
- To improve safety and site security.
- To measure the effectiveness of advertising we deliver to users and to ensure that we continue to deliver relevant advertising to users.
Information we receive from other sources
On occasions we may receive your data from business partners or our product stockists, to whom you may have given your details with permission for them to send it to us.
Cookies
Our website uses cookies to distinguish you from other users on our website. Cookies help us to provide you with a positive experience when you browse our site, and we can use the information to improve our website.
Disclosure and sharing information
We may share your data with other third parties who we have contracts with to securely use/store that data for the purposes described above on our behalf such as our IT service providers, email marketing platforms etc.
Storing your personal data
We will only use and store your information for as long as it is required and for the purposes it was collected. When you trust us with your data, we will keep your information secure to maintain your confidentiality. Personal data is stored securely, and we have robust processes in place for managing and protecting data sources.
How long is your information kept for?
We keep your information for no longer than is necessary for the purposes it was collected for. The length of time we retain your personal information for is determined by operational and legal considerations.
Handling your personal data
Supermax Solutions Limited takes security measures in line with data protection regulations. Only authorised Supermax Solutions employees, and authorised employees of our Third-Party service providers’ processing data on our behalf, have access to your personal data. All employees who have access to your personal data are required to adhere to the Supermax Solutions Privacy guidelines.
Withdrawal of consent
Where you have given consent for us to use your personal data, you have the right to withdraw that consent at any time and request that we no longer contact you for direct marketing purposes. To stop receiving an email from us or update your personal preferences, you will find unsubscribe and preference links at the footer of all our email correspondence. Alternatively, you can contact us and request to remove your personal information from our database.
The right of transparency (right to be informed)
You have a right to be informed about the collection and use of your personal data. We have an obligation to be transparent and provide you with this information freely and in an easy-to-understand format. You may contact us if you want to know more about any aspect of how we handle your personal information.
The right of access to your information
You have a right to access the information we hold about you and to verify that we are using your personal data lawfully. If requested, we will provide confirmation of what personal data we hold, provide a copy of the data, and inform you of any other rights you may have.
The right of rectification
You have the right to have any information held about you which is inaccurate to be corrected. If you believe that we have inaccurate information, for example an incorrect spelling of name or company name, please contact us and we will amend our records.
The right to be forgotten (the right to erasure)
You have the right to be forgotten (subject to certain conditions being met). Where possible, we will remove your details from our systems subject to being able to do so reasonably, and where no other legal or legitimate reason exists to keep your personal data.
The right to restrict processing of your personal data
In some cases, you may require us to hold your data but not process it, this may be relevant if you believe inaccuracies have not been corrected and using your details would cause issues for you as an individual or your company.
The right to data portability
We can provide you with the information we hold about you in a format that can easily be used by other systems. We would usually provide data in a spreadsheet format, but it may not always be possible to provide all details in this format.
The right to object
You have a right to object to how personal data about you are processed in some instances. You may object to us processing your personal data for our interests (to stop direct marketing or research or statistical purposes. We will endeavour to comply with your wishes unless we can demonstrate compelling reasons for continuing to process your personal data (which we will explain to you).
The right to stop automated individual decision making, including profiling
Should we wish to carry out any automated decision making or profiling of you, using your personal data, then we will abide by the law and only do this where it is necessary to do so, or we have your consent. We aim to be transparent and open about this type of data processing so that you can feel assured that your data is safe, kept confidential and always used lawfully and fairly.
The right to complain
You have a right to complain to the regulator. The UK Information Commissioner’s Office can be contacted directly if you believe that we have failed to address your concerns.
Changes to our privacy policy
Any changes we may make to our privacy policy will be updated on this page. Please visit this page in future for the latest updates and changes to our privacy policy.
Review of this policy
We keep this policy under regular review. This policy was last updated in April 2026.
How to contact us
If you have any questions about our privacy policy or information we hold about you, please contact us:
ATTN: Data Protection Enquiry
Supermax Solutions Limited
Unit 17 Lea Green Business Park
Eurolink
St Helens
WA9 4TR
Telephone: 01744 304305
Email:Â info@supermaxsolutions.co.uk